Microsoft Teams

Add the GoTo Resolve app to your Microsoft Teams instance to experience the benefits of conversational ticketing. This integration helps eliminate the onerous and slow ticket submission, and ongoing commenting and resolution experience as the workflow is moved to the tool employees live and collaborate in throughout the day – Teams. This integration allows for the following experiences directly within Microsoft teams:

• Employees can submit, review, and follow-up on tickets.
• Agents can receive, manage, and comment on tickets.
• Agent can review and manage ticket queues.
• Agents can start remote support sessions.